At GLARINS, your satisfaction is our priority. We understand that sometimes a piece of jewelry may not be the perfect fit, and we’re here to help. That’s why we offer a 30-Day Return policy along with a 60-Day Free Resizing option for eligible rings.

30-Day Returns

If you’re not completely satisfied with your purchase, you can return your item within 30 days from the date of delivery. To ensure a smooth return process, please note the following:

  • Eligibility:

    • Items must be in their original, unworn condition and include all packaging, certificates, and documentation.
    • Custom or engraved pieces may not be eligible for return unless otherwise specified.

  • Return Process:

    1. Contact Us: Reach out to our Customer Service team at [contact@glarins.com] with your order number and reason for return.
    2. Return Authorization: We’ll provide you with detailed instructions and a prepaid return shipping label.
    3. Inspection & Refund: Once we receive and inspect your item, we will process your refund or exchange promptly.

60-Day Free Resizing

We want your ring to be a perfect fit. That’s why we offer free ring resizing within 60 days of delivery for most styles.

  • Eligibility:

    • This service is available on rings that are resizable; some designs (such as eternity bands or tension-set rings) may have limitations.
    • If your ring is not eligible for a complimentary resize due to design constraints, we’ll work with you to find an alternative solution.

  • Resizing Process:

    1. Get in Touch: Contact our Customer Service team at [contact@glarins.com] with your resizing request and order details.
    2. Prepaid Shipping: We will send you a prepaid shipping label to send your ring to our expert resizing team.
    3. Adjustment & Return: After the ring is resized, we will ship it back to you promptly.

How to Get Started

Whether you need to return an item or request a ring resizing, our dedicated team is here to assist you every step of the way:

  • Contact Us: Email at [contact@glarins.com] or your regular gemologist and provide your order number along with your request details.
  • Follow the Instructions: Our Customer Service team will guide you through the next steps, including any shipping and documentation requirements.
  • Stay Informed: Once your return or resize request is received, we will keep you updated throughout the process.

We’re committed to ensuring that every piece of jewelry from GLARINS brings you joy. If you have any questions or need further assistance, please don’t hesitate to reach out to us.