At GLARINS, we are committed to delivering your exquisite jewelry with the utmost care, security, and sophistication. Our complimentary fully insured shipping service ensures that every order, regardless of size or destination, arrives in pristine condition, safeguarded by comprehensive insurance coverage. We meticulously coordinate every aspect of the shipping process, from handcrafted preparation to final delivery, to uphold the luxury and integrity synonymous with the GLARINS experience.
Comprehensive Shipping Process
1. Order Preparation & Craftsmanship
Upon placing your order, each GLARINS piece undergoes a rigorous quality assurance process. Our artisans meticulously inspect, polish, and prepare your jewelry, ensuring it meets our exacting standards of excellence. For personalized creations, such as engraved or custom-designed items, our skilled craftspeople dedicate additional time to perfect every detail, extending the processing period by 3–5 business days to guarantee unparalleled artistry.
2. Secure Packaging
Your jewelry is encased in our signature luxury presentation box, lined with plush velvet and secured with a tamper-evident seal. To ensure discretion and privacy, the outer packaging is elegantly minimal and devoid of branding. Each parcel is fortified with eco-friendly cushioning materials, reflecting our commitment to sustainability while providing uncompromising protection during transit.
3. Global Shipping & Delivery
GLARINS partners with premium carriers, including FedEx and DHL, to facilitate seamless domestic and international deliveries. Domestic orders are dispatched within 1–2 business days of processing and typically arrive within 3–5 business days, complete with real-time tracking and SMS notifications. For time-sensitive occasions, expedited shipping options, including 2-day and overnight services, are available at checkout.
International clients enjoy delivery to over 100 countries, with an estimated transit time of 5–10 business days, subject to customs clearance. While GLARINS covers all shipping costs and insurance, customers are responsible for any applicable import duties, taxes, or fees as mandated by their local jurisdiction.
Unwavering Commitment to Security
Every GLARINS shipment is protected by full insurance coverage up to the total purchase value, safeguarding against loss, theft, or damage during transit. In the unlikely event of an issue, we require customers to notify our dedicated support team within 48 hours of delivery. Please retain all original packaging and provide photographic documentation to expedite resolution. Upon verification, GLARINS will promptly arrange for a replacement, repair, or refund, ensuring minimal disruption to your experience.
Sustainability in Shipping
As part of our pledge to environmental stewardship, GLARINS utilizes 100% recyclable packaging materials and collaborates with carbon-neutral shipping partners to offset emissions associated with every delivery. Our eco-conscious approach ensures that luxury and responsibility coexist harmoniously.
Frequently Asked Questions
How can I track my order?
Upon shipment, you will receive a confirmation email containing a direct tracking link and periodic updates on your delivery’s status. Additionally, you may monitor your order through your GLARINS account dashboard.
Also, you can visit Track Your Order page to leave your request.
What occurs if I am unavailable to receive my delivery?
For your security, all shipments require a signature upon delivery. If you are absent at the time of attempted delivery, the carrier will leave a notification with instructions to reschedule or collect your package from a designated local facility.
Are there restrictions on international destinations?
While we strive to serve clients globally, certain regions may be subject to shipping limitations due to customs regulations or carrier policies. Please contact our customer care team prior to placing your order for clarification on specific countries.
Can I modify my shipping address after placing an order?
Address changes may be accommodated if requested within 12 hours of order placement. Kindly contact our support team immediately via phone or live chat for urgent adjustments.
How are customs duties calculated for international orders?
Import fees vary by country and are determined by local tax authorities based on the declared value of your shipment. GLARINS adheres to all international trade regulations and provides necessary documentation to ensure transparent customs processing.
Dedicated Customer Support
For further assistance or inquiries regarding shipping policies, our client care specialists are available to provide personalized support:
Email: [contact@glarins.com] (Response within 24 hours)
Whatsapp: [+86 13380294989] (Monday–Saturday, 9:00 AM–6:00 PM GMT+8)
