ABOUT LAB-GROWN DIAMONDS
1. What exactly are lab-grown diamonds?
Lab-grown diamonds are real diamonds with the same physical, chemical, and optical properties as mined diamonds. They’re created in controlled environments using advanced technology that replicates the Earth’s natural diamond-forming process—just faster, safer, and sustainably.
2. Are lab-grown diamonds “fake” or lower quality?
Absolutely not! Lab-grown diamonds are 100% real. They’re graded by the same institutions (like IGI and GCAL) using the same 4Cs (cut, clarity, color, carat) as mined diamonds. The only difference? Their origin is ethical and eco-conscious.
3. Why are lab-grown diamonds more affordable?
By eliminating mining costs and shortening the supply chain, we pass savings to you—without compromising quality. You’re paying for the diamond, not the markup.
PRODUCT QUALITY & CARE
1. Will my lab-grown diamond last forever?
Yes! Lab-grown diamonds are just as durable (10/10 on the Mohs scale) as mined diamonds. With proper care, they’ll sparkle for generations.
2. Do you offer warranties or repairs?
Every piece comes with a lifetime warranty against craftsmanship defects. We also provide affordable repair services to keep your jewelry shining.
3. Can I resize my ring later?
Of course! Most rings can be resized within 2 sizes. Contact us post-purchase, and we’ll guide you.
SUSTAINABLITY & ETHICS
1. How do lab-grown diamonds benefit the environment?
Lab-grown diamonds use 90% less water, produce 70% fewer carbon emissions, and require no mining. We also power our labs with renewable energy and offset remaining emissions, ensuring every piece is carbon-neutral.
2. Are your materials conflict-free?
Yes. Beyond conflict-free, our diamonds are impact-free. We guarantee no human or environmental exploitation at any stage of our process.
3. What about your packaging?
Our boxes are crafted from 100% recycled materials and lined with organic cotton. Even the ribbon is biodegradable—luxury shouldn’t cost the Earth.
CUSTOMIZATION & ORDERS
1. Can I design a custom piece?
Absolutely. Share your vision, and our artisans will bring it to life. Custom orders take 4-6 weeks—perfect for creating a one-of-a-kind heirloom.
2. How long does shipping take?
Standard shipping takes 3-5 business days. Need it faster? Priority 2-day shipping is available at checkout.
3. What’s your return policy?
We offer a 30-day hassle-free return policy. If you’re not in love, we’ll make it right.
STILL HAVE QUESTIONS?
Reach out to our diamond experts at [contact@glarins.com] or chat with us live. We’re here to help you make a choice that’s as brilliant as your values. Monday to Friday from 09:00 to 21:00 GMT+8
